Frequently.
asked.
questions.

Here you’ll find a selection of our customers most frequently asked questions, hopefully your questions will be answered quickly here!

Current turn is three weeks. The home page banner will have the most up to date information on so please make sure you check that. Each item is made by hand personalised to ensure you receive great quality items, so if it runs over slightly please be patient. 

If you need an order quicker than the current turnaround you can buy the “Rush My Order” product for £5, which will prioritise your order.

We use Royal Mail to post our items to you, and delivery time will vary depending on  the size of your parcel. Our postage is calculated by Royal Mail using the combined weight and size of the products you order, so rest assured the postage that comes up is always correct!

One you have received your email saying your order has been dispatched, you can expect to receive it up to 2-3 days after, excluding Weekends & Bank Holidays.

If you need your order in a hurry we have just the thing for you! We offer a “Rush my Order” Service, where we will prioritise your order above the rest and prepare it as quickly as we can. You will get your items even faster for only £5. Just add “Rush My Order” to your cart and we will get on with it ASAP!

Unfortunately, once you have placed your order we can’t change it. Please be sure to take your time in customising your design your own products, check they are spelt right and you have selected the perfect options for you. 

Unfortunately, once you have placed your order we can’t change it. Please be sure to take your time in customising your design your own products, check they are spelt right and you have selected the perfect options for you. 

Yes, the vinyls are really easy to apply. Full instructions are sent out with every order.

The application of vinyl is a simple 4 step process: 

(1) Clean the area with water, do not use detergent or fairy liquid as these leave residue 

(2) Remove the decal transfer paper (comes ready applied to the word) 

(3) Apply your vinyl word to your chosen surface and smooth over the decal with a credit card or squeegee firmly with your hands. 

(4) Remove the clear application tape from the front of the decal.

Yes, the vinyls can be removed. Once they are stuck in position they cannot be moved. The vinyl is a strong adhesive but it is possible to remove it without damaging the original surface.

“Shower Gel” would still be classed as one label, even though is 2 words it would go together on one of our products.

The vinyl lettering is waterproof but please take extra care when cleaning around the vinyl area (NOT dishwasher safe) We advise you to hand wash all items that have been labelled gently.

Please click on the menu icon on the Home Page, click Contact Us and fill in our contact form there. We will get back to you ASAP.

If something is wrong or you are unhappy with your order please use the contact form to get in touch with us.

We do not accept returns on any personalised goods. This is in accordance with the UK distance selling regulations. No 14 day cooling off period is included for personalised purchases, these are classed as personalised items & cannot be re-sold. Refunds/returns are not given/accepted if you change your mind, buy the wrong size or don’t like it.

 

Items that are not personalised will be accepted if the item is returned to us within 14 days of purchase, providing it is unused & in re-saleable condition a refund/exchange will be given. You must contact us prior to returning your item and we will advise further.

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